ITIL Foundation 1-5: Internal and External Services

Define and explain the concept of internal and external services

Internal Services – delivered between departments of business units within the same organization.

External Services – delivered to an external customer

Who cares?  Why the distinction?  To differentiate services that produce a business outcome  from those that support internal activity.  You need to link an internal to an external to show value.  It will make a difference in getting funding, etc.


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