Define and explain the concept of a service
Services – a means of delivering value to customers, by facilitating the outcomes customers want to achieve without the ownership of specific costs and risks.”
IT Service – combination of information technology, people, and processes. ( Customer facing or supporting services)
Outcomes – The result of carrying out an activity, following a process, or delivering and IT service, etc.
- Types of Services
- Core Services – deliver the basic outcomes required by the customer. This is the service they are paying for.
- Enabling Services – ensure the core service can be delivered successfully. Customer may not know about these. (infrastructure, networking, etc)
- Enhancing Services – enhance the core service; make it more appealing to the customer. Not essential, but adds value and customer satisfaction